Thank you for shopping with FYN MINT. We want you to love every purchase. If you are not completely satisfied with your order, you may request a return or exchange according to the policy below.
1. Return Eligibility
You may request a return within [7] days of receiving your order, provided that:
•The product is unused, unworn and unwashed.
•The original tags, packaging and invoice are intact.
•The product is not damaged, stained, altered or showing signs of use.
•The product is returned in its original condition with all accessories, if applicable.
Products that do not meet these conditions may not be accepted for return or refund.
2. Items That Cannot Be Returned
The following items are not eligible for return or exchange:
•Products marked as Final Sale or Non-Returnable.
•Used, washed, worn, altered or damaged products.
•Products without original tags or packaging.
•Innerwear, lingerie, accessories or other hygiene-sensitive products, unless received damaged or incorrect.
•Gift cards and customised or personalised products.
3. How to Request a Return
To request a return, contact us at [support email address] within [7] days of delivery.
Please include:
•Your order number.
•The name of the product you want to return.
•The reason for the return.
•Clear photos or videos, if the product is damaged, defective or incorrect.
Our team will review your request and share the next steps. Please do not send any product back before your return request is approved.
4. Damaged, Defective or Incorrect Products
If you receive a damaged, defective or incorrect product, please contact us within [48 hours] of delivery with your order number and clear photos or an unboxing video.
After verification, we may offer one of the following options:
•A replacement product, subject to availability.
•An exchange for another available product.
•A full refund, including applicable delivery charges.
Claims reported after the specified period may not be accepted.
5. Exchanges
Exchanges are subject to product availability. If the requested size, colour or product is unavailable, you may choose an alternative product of the same value or request a refund, as applicable.
Only products that meet the return eligibility conditions will be accepted for exchange.
6. Return Shipping Charges
•If the return is due to a wrong, damaged or defective product, FYN MINT will arrange or reimburse the return shipping, as applicable.
•For returns due to size, colour, preference or change of mind, return shipping charges may be deducted from the refund or paid by the customer.
•Original shipping charges are generally non-refundable, unless the return is due to our error or a defective product.
7. Refund Process
Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.
If approved, the refund will be processed to the original payment method within [5–7 business days]. The time taken for the amount to appear in your account may vary depending on your bank, card issuer or payment provider.
For Cash on Delivery orders, refunds may be issued through [bank transfer/UPI/store credit] after the required details are verified.
8. Partial Refunds
A partial refund may be issued if:
•The product is returned with missing tags or packaging.
•The product has minor signs of use or damage not caused during delivery.
•Only part of an order is returned.
•Any applicable return shipping or handling charges are deducted.
9. Order Cancellation
You may request cancellation before your order is shipped by contacting us at [support email address].
Once an order has been shipped, it cannot normally be cancelled. You may request a return after delivery, subject to the eligibility conditions above.
10. Failed or Refused Delivery
If an order is returned to us because of an incorrect address, repeated failed delivery attempts or refusal to accept the package, any refund may be processed after deducting applicable shipping, return and handling charges.
11. Contact Us
For questions about returns, exchanges or refunds, please contact us:
FYN MINT Email: [support email address] Phone/WhatsApp: [phone number] Address: [business address]
We reserve the right to update this policy when required. The latest version will always be available on this page.
Note: Replace all text inside square brackets before publishing this page. Please also ensure that the timelines and exclusions match your actual business operations and applicable local consumer laws.